What can you do when you want to renounce the purchase within the reconsideration period?

If you have ordered something from a webshop, you have 14 days to reconsider from the day of receipt. Within that time you can, without giving any reasons, renounce your purchase.

Want to return a product? Then use the contact form to send us a message, in which you indicate to renounce the purchase.
The costs of returning the goods are for the account of the customer. When you make use of our UPS return service*, these costs will be deducted from the refundable purchase price.
We will not refund the purchase price until we have received the product.
Always keep a copy of the email you sent as evidence. In addition, always keep proof of return of the product.

For which purchases don’t you have a cooling off period?

You cannot return everything you buy online. Some products do not have a cooling-off period, such as products that have a reduced price and products that spoil quickly or have a limited shelf life, such as magic truffles and grow kits. Hardware, such as vaporizers, grow tents and related accessories and parts, are not subject to the cooling-off period rules and cannot be returned once the original packaging has been opened.

What can you do with the product during the cooling-off period?

You must be able to assess the product to see if you want to keep it. You may open the packaging to view the product, provided you do it properly.

Packages of food supplements and herbs can no longer be returned after opening, for food safety reasons!

You may not actually use the product if you do not yet know if you like it. Sirius may charge a fee if, after return shipment, it appears that you have done something with the product that was not necessary to assess it.

What can you do if you have received a faulty product?

If you order something from Sirius, you are entitled to a good product. A product is faulty if, for example, it is incomplete, damaged, broken or not working. If you have received an unsound product, please contact us first so that we can find a solution together.

– If you can prove within 6 months after purchasing your product that it is not sound, we will in most cases arrange replacement as soon as possible.
– If you have been using the product for more than 6 months, we will first have to assess the product to determine whether it is not subject to normal wear and tear due to use. After 6 months after purchase we first contact our supplier, who will determine whether the product qualifies for replacement or repair.

*UPS return service

We use UPS return service to collect products that are covered by warranty. You can also use our UPS return service to return a product within the 14-day cooling-off period. We will then create a shipment with UPS and let you know the costs by email. If you have changed your mind about your purchase, these costs will be at your expense and will therefore be deducted from the purchase amount to be refunded. If you want to return a product to us yourself using a different, cheaper service, that is of course also possible.

Under no circumstances should you return a product without our permission!

If you wish to use our UPS return service, you will receive a shipping label by email. You can then attach this to the parcel. Make sure the product is well packaged so that it arrives in good condition. You can then drop off the parcel with the shipping label at a UPS Access Point. In the email with the shipping label, we will provide some suggestions for addresses in your area, based on the delivery address of your original order. If necessary, you can search the UPS website for another UPS Access Point that is more convenient for you. 

Privacy Statement

We value your privacy and adhere to the general privacy laws, as set out in the Personal Data Protection Act (see www.cbpweb.nl, the website of the College of Personal Data Protection).

By using this website and / or providing your information to us, you agree to this privacy statement.

Personal information

Your personal information will be stored in our customer base, if necessary. We use your data for the assessment, completion and execution of the delivery agreement and management of the resulting customer relationship, including the purpose of conducting our marketing activities, recovery of payments due, fraud prevention and compliance with legal obligations.
Sirius uses the information provided to you solely to assist you. Data will never be provided to third parties without your explicit consent.

In order to deal with problems with your digital order and investigate a possible malfunction, we store your IP address of your location. We do not store this data for longer than we deem necessary.

What data do we keep?

First and last name
Address and residence
phone number
Payment Details
IP address
E-mail address
You are entitled to access, correction and / or removal of your specified personal information.

Cookies

The website makes use of cookies when offering its services. The cookies are used to make the use of the website easier for you. If your browser does not accept cookies, you may not be able to use all of the features. Therefore, we strongly recommend that you allow cookies in your browser. If you have disabled cookies in your browser, you can still visit the website and view the product pages.

Not personal information

We may collect anonymous information (information that you will not personally identify) about the use of this website.

On the website, general anonymous visit information is kept, such as the most requested pages. The purpose of this is to optimize the layout of the website. We can also use this information to place more targeted information on the site. We use this information to better tailor our information and services to your needs.

Secure connection

We use a secure SSL connection during the ordering process and contact forms. So your information is safe when you fill it in at Sirius.nl.

Changes

Relief Root Org reserves the right to make changes to the privacy statement.